Terms and conditions

SupplyUp works business-to-business only, for organisations and not for consumers. These terms apply to every quote, engagement and delivery, unless we record something else together in writing. A recorded deviation takes precedence over this text.

A quote is valid for thirty days and non-binding until you accept it. An engagement starts once you agree in writing or by email.

What exactly gets built is agreed up front. If the work shows something else is needed, we discuss the effect on price and planning before doing it. Unagreed extra work does not exist here.

The prototype is free and without obligation. You are not tied to anything and no invoice follows, including if you decide to do nothing with it.

A prototype exists to base a decision on, not to put into production. It is not load tested, does not contain complete error handling, and is not suitable for processing real company data. If you do so anyway, that is at your own risk.

The 48 hours start once we have jointly established what is to be built, not from your first message.

• All amounts exclude VAT.
• Applications run on a fixed monthly price agreed in advance. What it covers is stated in the quote.
• Advisory and implementation engagements run on a scope and price agreed in advance.
• Payment within fourteen days of the invoice date.
• On late payment the statutory commercial interest applies and we may suspend the service after first notifying you.

A monthly application subscription can be cancelled monthly, effective at the end of the current month. No one-year notice period, no penalty.

If you cancel, you receive your data in a common format and the source code is handed over. We charge nothing extra for that. We then keep your data for a further thirty days in case something was forgotten, and delete it after that.

A running advisory or implementation engagement can be ended by either party, taking account of what has already been performed; that is invoiced, the rest is not.

• Your data is and stays yours. We do not become its owner and do not use it for anything other than your engagement.
• The source code of what we build specifically for you becomes yours on full payment.
• Our own products, such as Scope Compass and Sparqbox, remain ours. You receive a right of use for as long as the subscription runs.
• General knowledge, methods and reusable building blocks not made specifically for you remain ours. We use those with others too; your company data of course not.

An engagement succeeds or stalls on availability. We need timely access to the people who run the process, to the information we ask for, and to the systems we have to integrate with. If that is what holds things up, the planning moves and we tell you immediately rather than afterwards.

We work carefully, but software is never flawless. If something goes wrong that is on us, we fix it as a priority.

Our liability is limited to the amount you paid us for the engagement concerned in the twelve months before the incident. We are not liable for consequential loss, lost profit or loss of data, except in cases of intent or deliberate recklessness.

This limitation does not apply where the law does not allow it.

What we see at your organisation stays with us. That holds during the engagement and afterwards, with no end date and without needing a separate non-disclosure agreement. If you would rather sign one, we will.

We name you as a reference only where you have given permission. Screenshots on this site contain no real client data.

Where an engagement has us process personal data for which you are the controller, we conclude a data processing agreement for it. That is part of the engagement, not a loose sheet of paper afterwards. See also the privacy statement and the AI page.

Dutch law applies to our agreements. If we cannot resolve a dispute together, we put it to the competent court in the Oost-Brabant district. But first we pick up the phone.